Please visit our Shipping page for a comprehensive overview of shipping policies across our Planters, Vertical Accents and Custom Services. Most of our shipments are packaged in crates, although if you choose UPS Ground for smaller planters, your shipment will arrive in a box. As a general rule of thumb, our commercial or residential freight carrier will contact you ahead of time to ensure the date of delivery ensures someone is onsite to receive the delivery.
Please visit our Warranty, Returns & Exchanges page for a comprehensive overview of return policies across our Planters, Vertical Accents, and Custom Services, as well as details regarding our warranty. We strongly recommend you open the crate immediately while the truck is on the premises to make sure the planter(s) or product(s) is/are in good condition and not damaged. For more information on this process please visit our Shipping page.
The following weights are approximate and apply only to unplanted boxes and troughs. The addition of soil, plant material, and water greatly increases the overall weight. This is an important consideration if your planter or trough is going on an elevated surface. Please consult will a professional contractor and/or installer if you are considering this option.
The approximate weights for the planter boxes sizes are the following:
- 17" - 20 lbs
- 20" - 30 lbs
- 22" - 40 lbs
- 24" - 50 lbs
- 26" - 60 lbs
For our standard trough sizes, the approximate weight is 40 lbs.
To maintain and care for your planters, we encourage you to use a soft bristle brush to wipe away any dirt or debris. For seasonal cleaning of your Eastover Collection pieces, we recommend first brushing off the planter, mixing a drop of liquid detergent and warm water, and cleaning the exterior with a soft brush or cloth, then drying it with a soft towel. Please see ‘Repainting & Colors’ for questions regarding painting and touch-ups.
Our planters are made with durable, non-rotting PVC material. The quality of the material has been expertly tested so that each product is durable, termite-resistant, corrosion-resistant, and weather-proof. Please see our Terms & Conditions page for details on the Eastover Collection Warranty Policy. It should be noted that while extremely durable, we are not liable for inclement weather damage, accidental damage in situ by lawn crews etcetera, or other damage incurred during installation by you or a third party.
If you would like to repaint or touch up your Eastover Collection piece but cannot remember your paint color, we keep a record of all paint colors associated with past orders and would be happy to share with you anytime. If you choose to repaint your piece a different color, we highly recommend using a vinyl-safe formula. We use Sherwin Williams Duration exterior latex paint.
If a paint chip occurs, you can purchase paint samples from us here to touch up minor chips. Our warranty does not account for inclement weather or other abrasive collisions of objects with your piece once it is onsite. The durability of our materials are high but accidents can still occur.
Our planters are made in a non-rotting PVC material. There are drainage holes in the base of the planter; if you do not want drainage holes or would like the holes to be in a specific place in the base, please let us know when you place your order. The durability and material makeup of our planters allows for direct planting – there is no need for an additional liner.
We highly recommend that you use a professional installer to hang your window boxes. We are able to provide installation services in the Charlotte area, if you are local. All of our window boxes are ordered through our Custom Services page and we can discuss installation best practices and how to get in touch with a professional when we are working with you.
We do not offer formal design consultations and recommend working with an Interior Designer or Landscape Architect. For general questions on sizing, we are able to consult and provide feedback over email. Please fill out our contact form and send pictures along with measurements. We will get back to you with our feedback within 7 business days.
Finials and casters are not standard on any of our planter boxes. We are happy to add finials to your planter order as part of our Custom Services offering. Please get in touch with us if you would like to add custom finials to your order. We will work with you on the design and scale of the wooden finials, sharing options and pricing. Additionally, some customers request casters instead of our standard bracket feet on planters. Casters allow you to move and push around the planter – if this is something you desire, please get in touch. The addition of casters is available through our custom services offering.